United States · Oracle Fusion managed services
Oracle Fusion managed services with US-hours overlap
Much of the US working day falls in India's evening and night, so we agree the overlap window and the out-of-hours cover with you in writing. Egisedge runs Oracle Fusion Cloud ERP, HCM and SCM managed services for US teams from India, and comes on site when the project needs it.
Scope
What our Fusion managed services cover
Functional and technical support
Financials, procurement, SCM and HCM incidents, configuration changes and user questions.
Quarterly update testing
Each Oracle quarterly update planned, regression-tested and signed off before it reaches production. See our testing checklist.
Integrations
Oracle Integration Cloud interfaces monitored, fixed and changed. See our OIC testing guide.
Reports and analytics
New reports and changes to existing ones.
Enhancements
Small changes delivered through a simple request, estimate and approval cycle; extensions built in Oracle APEX.
Close support
A named consultant on hand through month-end and year-end.
Why Egisedge
How offshore Fusion managed services work for US teams
Overlap you choose
We agree which hours of your day the team is live, and who answers outside them, before work starts.
Work done while you sleep
Testing, reports and fixes progress overnight, with a written note waiting at the start of your day.
Senior people on your account
A named senior consultant stays with you, not a rotating ticket queue.
How we work
What your first week looks like
We deliver offshore from India in your working day, and come on site when the project needs it.
- A named senior consultantThe person on your first call stays on the work after it.
- Overlap hours in writingWhich part of your day the team is live, and who answers outside it.
- A written note every dayAt the end of your day: done, pending, and what needs your decision.
- Access set up safelyNamed accounts and least privilege. Nothing shared over chat.
- A clear on-site ruleWe come on site for go-lives, critical closes and workshops, agreed up front.
Proof
Related work we have delivered
Telecom operator in Ghana
Third-party billing integrated with Oracle Fusion Receivables, and a sub-inventory transfer module with gate passes. Delivered as part of an implementation partner's team.
Read the report Nigeria · aviation · via an implementation partnerAviation services company in Nigeria
Aviation billing integrated with Oracle Fusion Receivables. Delivered as part of an implementation partner's team.
Read the reportWays to start
Start small, decide with evidence
2–4 week health check
A fixed-scope review of your Oracle estate, open issues and support model. You get a written findings report and a plan, whether or not you go on with us.
FAQ
Common questions
Do you have a US office?
No. Our offices are in India. We cover US working hours from India by agreement, and travel to site when the work needs it.
Do you offer round-the-clock support?
We agree the overlap window and out-of-hours cover in the contract, based on what your business needs.
Can you take over from our current Fusion support partner?
Yes. We start with a handover of access, open tickets and known issues.
How do we start?
With a 2–4 week health check of your Fusion setup and support model.
Let's talk
Tell us what you're working on
An Oracle consultant replies within one working day.
Email info@egisedge.com
Sales +91 83075 70885 · Technical +91 81685 96414
Corporate office: Spaze I-Tech Park, Unit 2B, Tower B2, Sector 49, Sohna Road, Gurugram, Haryana 122018, India. Research & development centre: Rewari Road, near ECHS Hospital, Mahendergarh, Haryana 123029.
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